Customer Service

Returns and Exchanges

Your complete satisfaction is Aprilaire's ultimate goal. All returns, regardless of the circumstance, will require a Returned Goods Authorization (RGA) number issued by Aprilaire. This will ensure the fast processing of your return. Returns received without an RGA may not be processed.

While we can replace damaged or defective merchandise, we can't exchange items. In order to get exactly what you want as quickly as possible, please place an order for the item that you want and then contact us for an RGA number.

For unwanted merchandise:

1. To get an RGA number: Email estore@aprilaire.com with your order number, name and the reason for your return. Or, call our customer service department at 1-800-931-0014, Monday through Friday, 7:00 am to 5:00 pm CST time.
2. Once you have received an RGA number, repack the product and all accessories that may have accompanied the original shipment in the original packing. The RGA number must be identified on the outside of the carton.
3. Original shipping and handling and return postage charges will not be refunded.
4. We will email you upon receipt of your return.
5. A credit will be issued to your account within the next 30 days.
6. Returned items must be sent back within 90 days of the order date.
7. Other restrictions may apply.

For damaged product or if you received an item that was not ordered:

1. Email estore@aprilaire.com with your order number, name and the description of the error or problem. Or, call our customer service department at 1-800-931-0014, Monday through Friday, 7:00 am to 5:00 pm CST time.
2. Once you have received an RGA number, repack the product and all accessories that may have accompanied the original shipment in the original packing. The RGA number must be identified on the outside of the carton.
3. Orders older than 30 days may not be accepted.
4. Aprilaire will make arrangements to pick-up the order.
5. We will email you upon receipt of your return.
6. A credit will be issued to your account upon receipt of the original order, including the original, outbound freight.

If your question is not answered here, please call us at 1-800-931-0014, Monday through Friday, 7:00 am to 5:00 pm CST time.

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